WHITETEAKLLC
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Last updated: April 2026

Privacy Policy

Your data, handled with the same care you'd want for your own.

1. Company Information

This Privacy Policy applies to services operated by:

  • Whiteteak LLC
  • Registered Address: Sharjah Media City, Sharjah, UAE
  • Formation Date: 29-Feb-2024
  • Business License No.: 2428786.01
  • License Expiry: 28-Feb-2026
  • Phone: +971 50 714 3751
  • Email: support@whiteteakllc.com

2. Data We Collect

Information you provide:

  • Name
  • Email address
  • Phone number
  • Shipping and billing address
  • Order history

Automatically collected data:

  • IP address
  • Device/browser information
  • Session identifiers
  • Referrer URLs

Payment card details are processed securely by third-party PCI-compliant providers such as Viva Wallet. We do not store full card details.

3. How We Use Your Data

We use your data to:

  • Process and deliver orders
  • Provide customer support
  • Send transactional updates (order, delivery, OTP)
  • Personalise recommendations
  • Prevent fraud and abuse
  • Improve our services

We do not sell your personal data.

4. Legal Basis for Processing

We process your data based on:

  • Contractual necessity (order fulfilment)
  • Legal obligations (tax, compliance)
  • Legitimate interests (fraud detection, analytics)
  • Consent (marketing and cookies where applicable)

5. Cookies

We use cookies for:

  • Login/authentication
  • Cart functionality
  • Preferences

Optional analytics cookies help us improve our platform. You can manage cookies via browser settings or consent tools. Disabling cookies may affect functionality.

6. Marketing Communications

With your consent, we may send promotional emails, offers, and updates. You can opt out anytime using the unsubscribe link or by contacting us.

7. Third-Party Sharing

We share data only with trusted partners:

  • Payment providers
  • Logistics partners
  • Email/SMS services
  • Cloud infrastructure providers

All partners operate under strict data-processing agreements.

8. International Data Transfers

As an online business, your data may be processed outside your country, including in the UAE and India. We ensure appropriate safeguards are in place, such as secure infrastructure, contractual protections, and trusted service providers.

9. Security

We implement:

  • TLS encryption for data in transit
  • Secure password hashing
  • Access control policies
  • Activity logging

However, no system is completely secure.

10. Data Retention

  • Orders and invoices: up to 7 years (legal requirement)
  • Account data: until deletion request or inactivity

Inactive accounts may be archived or removed.

11. Your Rights

You have the right to:

  • Access your data
  • Correct inaccuracies
  • Request deletion
  • Request data portability

Contact: support@whiteteakllc.com. Response time: within 30 days.

12. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect such data.

13. Data Breach Notification

In case of a data breach, we will notify affected users and authorities where required by law.

14. Changes to This Policy

We may update this policy periodically. Significant changes will be communicated via website notice and email (if applicable).

15. Contact & Data Protection Officer