Refund & Returns Policy
Simple, fair, and 30 days long.
1. Company Information
This policy is operated by:
- Whiteteak LLC
- Registered Address: Sharjah Media City, Sharjah, UAE
- Formation Date: 29-Feb-2024
- Business License No.: 2428786.01
- License Expiry: 28-Feb-2026
- Phone: +971 50 714 3751
- Email: support@whiteteakllc.com
2. 30-Day Return Window
- The return period begins when the order is marked "Delivered".
- Requests after 30 days may be declined or reviewed case-by-case.
3. Eligible Items
Items must be:
- Unused and in original condition
- With all accessories, manuals, and packaging
- Including free gifts (if any)
Note: Device activation alone does not make an item ineligible. Missing packaging or damage may result in partial refund or rejection.
4. Ineligible Items
The following are non-returnable:
- Opened in-ear headphones / earbuds
- Activated software licenses
- Customized or personalized products
- Used screen protectors
- Items marked "non-returnable"
5. How to Start a Return
- Log in → Account → Order History
- Select item → Click "Return"
- Choose reason
Reverse pickup: scheduled within 24–72 hours.
Remote locations: self-ship allowed, reimbursement up to $2.40 (on approval).
6. Refund Process & Timelines
- Items undergo quality check within 48 hours
- Refund processed within 5–7 business days
Refund method:
- Returned to original payment method (card/UPI/wallet)
- COD orders refunded via bank transfer
Processing time may vary depending on bank/payment provider such as Viva Wallet.
7. Non-Refundable Charges
Unless stated otherwise:
- Shipping charges may not be refunded
- COD fees (if any) are non-refundable
8. Exchanges
- Available via the "Exchange" option
- Shipped after original item passes inspection
- Subject to stock availability
If unavailable, the request will be automatically converted to a refund.
9. Damaged / Defective / Wrong Item
Report within 72 hours of delivery with product photos and packaging images. We will:
- Replace the item, or
- Issue a full refund
Return shipping cost is fully covered by us.
10. Return Rejection
Returns may be rejected or partially refunded if items show signs of use, are damaged, or have missing components.
11. Pickup Responsibility
Customers must:
- Ensure availability for pickup
- Provide correct address
Failed pickups may delay processing or lead to cancellation of the return request.
12. Abuse & Fair Use
We reserve the right to refuse returns or suspend accounts in cases of excessive returns, fraudulent activity, or policy misuse.
13. Relationship with Terms
This policy forms part of our Terms & Conditions.
14. Contact
Need help?
- 📧 support@whiteteakllc.com
- 📞 +971 50 714 3751